1. Who we are
Keystone FX Ltd ("Keystone FX", "we", "us") is responsible for the personal information described in this policy. You can contact us at info@keystone-fx.com or at Charles Helou Avenue, Dora – Beirut Highway, Bourj Hammoud, Beirut, Lebanon.
2. Information we collect
- Identity details: name, date of birth, nationality, and copies of identity documents such as your passport.
- Contact details: email address, phone number and residential address.
- Financial profile: employment status, income range, source of funds and trading experience.
- Declarations: tax residency, tax identification number, and whether you are a politically exposed person or a US person.
- Account and transaction data: MT5 account numbers, deposits, withdrawals, wallet addresses and blockchain transaction references.
- Communications: support tickets, emails and messages you send us, including through WhatsApp.
- Technical data: IP address, device and browser information, and website usage data collected through cookies and analytics.
3. How we use your information
- To open, operate and administer your account and trading accounts.
- To verify your identity and carry out anti-money-laundering, sanctions and fraud checks.
- To process deposits and withdrawals.
- To answer your questions and provide support.
- To keep the Services secure and to detect and prevent abuse.
- To meet our legal and record-keeping obligations.
- To send you service messages about your account. We send marketing only where you have agreed, and you can opt out at any time.
4. Legal grounds
We process your information because it is needed to provide the Services you asked for (contract), to comply with legal obligations, for our legitimate interests in running a secure business, or with your consent where consent is required.
5. Who we share it with
Wallet addresses and transactions on public blockchains such as TRON are visible to anyone. We do not sell your personal information.
- Service providers who host and run our systems, such as cloud hosting and database providers (for example Vercel and Supabase) and email delivery providers.
- Analytics providers (Google Analytics) for aggregated website statistics.
- Our trading platform and liquidity partners, to open and operate your MT5 accounts.
- Professional advisers such as lawyers and auditors.
- Courts, regulators and law-enforcement authorities where we are legally required to.
6. International transfers
Our service providers may store or process information in countries other than your own. Where this happens, we take reasonable steps to make sure your information remains protected.
7. How long we keep it
We keep your information while your account is open and for at least five years after it is closed, so that we can meet anti-money-laundering and record-keeping requirements, or longer where the law requires.
8. Security
We use encryption in transit, access controls and limited staff access to protect your information. No system is completely secure, so please also protect your password and devices.
9. Your rights
Depending on where you live, you may have the right to access, correct or delete your information, to object to or restrict certain processing, to withdraw consent and to receive a copy of your data. Email info@keystone-fx.com to make a request. We may need to verify your identity first, and some information must be kept to meet legal obligations.
10. Cookies and analytics
We use essential cookies to keep you signed in to the portal, and Google Analytics to understand how the website is used. You can block or delete cookies in your browser settings; the portal may not work correctly without essential cookies.
11. Children
The Services are not intended for anyone under 18, and we do not knowingly collect their information.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its "Last updated" date.
Questions about this document? Contact us at info@keystone-fx.com